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Rish06
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Message 1 of 2
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connection and printer problem

ENVY Photo 6200 All‑in‑One Printer series
macOS 10.14 Mojave

hello,

My printer is shown as online when I log into my Instant Ink Account, but on the side it says "connect your  printer".

 

When looking at account status, however, I get a message that the ink has run out and that I should check the ink cartridge and I have followed the steps shown  but still nothing has happened. 

 

it says I have cartridge problem  and told me to follow the steps shown on the printer, I did that but nothing worked. I logged into to my hp instant ink and it says my printer is not connecting even though it says "connected" in green. But then on the side to it says “connect your Pirinter” and when I click it it loads and then says “unable to connect” even-though my printer prints whatever I need it to. However, now I can no longer print anything because the ink has run out and instant ink have done nothing about it. 

 

The printer is connected to the internet most of the time, and successfully prints jobs emailed to it.

 

I believe other users have had this problem, and I wonder if anyone has found a resolution.

 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
51
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HP Recommended

connection and printer problem

@Rish06 Welcome to HP Community!

 

Here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

Click here for more details on how to access the private messages on HP Forums

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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