cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
109
Flag Post

copying on HPENVY 5032

HP Recommended
HPENVY 5032
Microsoft Windows 10 (32-bit)

My problem is with fit to page copying - sometimes it doesn't enlarge at all but think it does if I place item in centre of screen but doesn't enlarge very much. Reluctant to do too much practising for fear of using too much ink. New to the instant ink system - does it read remotely when ink needed?

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
11,985 11,978 751 913
Message 2 of 4
Flag Post
HP Recommended

@brendagoode090, Welcome to the HP Support Community!

 

Yes, the Instant Ink server will count the pages you have printed and monitors the ink levels in the printer to ship the ink cartridges automatically when they are low.

All this information can be found on your Instant Ink account page. You may log in to your HP Instant Ink account page from here.

 

Regarding the copy settings, 

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your computer.

 

1. Load the original print side down on the right front corner of the scanner glass.

2. Specify number of copies and settings. 

From the Home screen, touch Copy. Flick to the desired number of copies.

Touch (Settings) to specify the paper size, paper type, quality, or other settings

 

There should be a setting for "Resize", you can select "Fit to page" or "Custom Size" etc 

 

That should enable you to enlarge the text.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you for your reply - I thought the problem was solved and that I had been placing the item to be resized in the wrong part of the screen but am reluctant to experiment too much and waste ink! I tried to do a fit to page this morning and placed it in the front right corner of the screen and  it only enlarged slightly. the printer seems to be working perfectly well otherwise. If I can't solve this, is there any way it can be investigated remotely or will I have to wait until we are no longer shielding and take it into the local store? 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,985 11,978 751 913
Message 4 of 4
Flag Post
HP Recommended

@brendagoode090

 

For remote assistance, please reach out to the HP Support in your region.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation