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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
dexfarlo2000
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defective Ink

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Envy 4500
Other

Today, I experienced brand new ink received on 31-Mar-2020 placed into my HP Envy 4500 all in one printer stopped working. Unknown issues since it's the second time this has occurred. Without reason other than the ink has been old or sitting in the sun whereas it gets hard?!?

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TEJ1602
HP Support Agent
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@dexfarlo2000, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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