defective cartridge how to unlock refueling

[clacla79]

The printer gives an error saying: remove and reinstall the indicated ink cartridge. I have done what I requested, but the message disappears only when I remove the black cartridge. The problem is clearly the black cartridge but it is impossible to ask for a replacement. I have an HP Instant link subscription, the cartridge is the one with code 64/303. The amazing thing is that on the HP Instant Link site it says: There is no ink cartridge installed or the installed cartridge is defective. Replace or clean the cartridge to fix the problem; you will not receive ink delivery until the error is resolved. To learn more about cleaning cartridges, visit support.hp.com. Visit the Support Center or contact HP Support if you are unable to resolve the issue. What should I do?

[NC77]

Contact HP.  

FIYI:  Solved: How do I get a defective instant ink cartridge replaced? - HP Support Community - 7087374.

[Anand_Andy]

Hi @clacla79,

Welcome to the HP Support Community

I understand you are facing an Ink cartridge issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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