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‎02-26-2023 03:03 PM

HP Recommended

I installed two new cartridges and they are not printing, even after running the cleaning option and un-/re-installing them. They are completely full and there is no error message. Do I just send them back with my empty ones?

1 REPLY 1

‎03-01-2023 05:41 AM

HP Recommended

Hi @pinguthegreat,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc.


- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer. 

- Connection method - USB, physical LAN, or wireless?
- Let me know if you are using instant ink cartridges.


Take care and have a great day ahead.

Rainbow23 - HP Support.
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