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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
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- HP Instant Ink
- defective ink cartridges
Create an account on the HP Community to personalize your profile and ask a question
02-26-2023 03:03 PM
I installed two new cartridges and they are not printing, even after running the cleaning option and un-/re-installing them. They are completely full and there is no error message. Do I just send them back with my empty ones?
03-01-2023 05:41 AM
Hi @pinguthegreat,
Welcome to HP Support Community.
Thank you for posting your query. I will be glad to help you.
To understand the issue and help you, please get back to me with the details listed below:
- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).
Note: Do not share any of your personal information such as serial number, phone number, email ID, etc.
- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.
- Let me know the version of the operating system installed on the computer.
- Connection method - USB, physical LAN, or wireless?
- Let me know if you are using instant ink cartridges.
Take care and have a great day ahead.