defective new black ink cartridge

[JAmud]

I just replaced my black ink cartridge 65/304. The expiration date says 2021/06/26. I've been sent a defective cartridge and have been through all the steps that the Virtual Agent offers from my Instant Ink account page, none of it has worked and I have been advised by the Virtual Agent to get a replacement cartridge. Please tell me how to get a replacement. Thank you. 

[Kumar0307]

@JAmud, Welcome to the HP Support Community!

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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