cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JAmud
New member
1 0 0 0
Message 1 of 2
102
Flag Post

defective new black ink cartridge

HP Recommended
Deskjet 2655

I just replaced my black ink cartridge 65/304. The expiration date says 2021/06/26. I've been sent a defective cartridge and have been through all the steps that the Virtual Agent offers from my Instant Ink account page, none of it has worked and I have been advised by the Virtual Agent to get a replacement cartridge. Please tell me how to get a replacement. Thank you. 

Tags (1)
1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
24,061 24,027 1,712 2,051
Message 2 of 2
Flag Post
HP Recommended

@JAmud, Welcome to the HP Support Community!

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation