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06-29-2022 07:57 AM
@Esther55, Welcome to the HP Support Community! I’m here to help.
To assist you better, are you trying to enroll the printer in Instant Ink?
If yes, kindly refer to - Enrolling in HP Instant Ink
To know how to claim the printer, refer to - Find the Printer Claim Code
If you have issues with web services, follow the steps mentioned in this document - Cannot Connect to Web Services
Hope this helps! Let me know how it goes.
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Have a great day!
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