deskjet printer cartridge

[SKumar20]

Hi,

HP support please let me know the alternate cartridge I can use for my deskjet printer. The suggested cartridge is HP61. But it is not available in India. 

[TEJ1602]

@SKumar20, Welcome to HP Support Community!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted for further assistance.

[SKumar20]

model is HP Deskjet 2549 all-in-one.

please suggest

[TEJ1602]

@SKumar20

You will have to purchase HP 802 ink cartridges in India to make the printer work. Refer to the document https://support.hp.com/in-en/document/c01766411 for details.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SKumar20]

@TEJ1602,
I brought HP 802, Black Cartridge. When I put it in black cartridge light started blinking. Seems like the printer does not support that cartridge.
I need to know how to fix it.

[TEJ1602]

@SKumar20

what happens when you install the color ink?

Keep me posted.

[SKumar20]

I didn't bring color ink. First I want to check with black only. 
Is there any work around?

[TEJ1602]

@SKumar20

No, there is no workaround. This could be an issue with the printer ink system or the ink cartridge.

If you have an HP authorized service center near by, you should be able to take it to them and have it checked,

Here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!