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‎10-20-2024 04:09 AM

HP Recommended
Product: HP ENVY Photo 7155 All-in-One Printer
Operating System: Microsoft Windows 11

On October 14th, I tried to print something and gibberish came out. 23 times. completely unusable and a waste of paper/ink. I found out the printer needed updated. Please refund my page count.

luthifer1_0-1729418937731.png

 

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‎10-22-2024 07:32 AM

HP Recommended

Hi @luthifer1 

 

Welcome to the HP support community.
 

I’m really sorry to hear about the frustrating experience you had with your printer. Printing gibberish is incredibly annoying, especially after wasting so much paper and ink. It’s understandable to want a refund for those pages. I'm here to help you today.
 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

-Regards

Raj-HP Support

Raj2111
I am an HP Employee

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1 REPLY 1

‎10-22-2024 07:32 AM

HP Recommended

Hi @luthifer1 

 

Welcome to the HP support community.
 

I’m really sorry to hear about the frustrating experience you had with your printer. Printing gibberish is incredibly annoying, especially after wasting so much paper and ink. It’s understandable to want a refund for those pages. I'm here to help you today.
 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

-Regards

Raj-HP Support

Raj2111
I am an HP Employee

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