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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-27-2020 06:13 PM

HP Recommended
Product: HP Envy5500

Printer worked great for 6 months. Then screen saying won’t print until enrolled in Instant Ink. Have been all along! Will print a few times after replacing ink (note other ink still 85%). HP keeps sending me new ink. Same result, works for a few times, then same message. Spent 90 minutes on phone with HP support. They seemed perplexed. Sent new ink via Fed Ex. Guess what? Printed a few times with new ink them same message!  I now have 4 sets of perfectly good ink cartridges. Ugh!!!!!

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‎04-30-2020 02:32 AM - edited ‎04-30-2020 02:33 AM

HP Recommended

Hi @ALamb1

Welcome to the HP Support Community. I understand your concern. I'd be happy to assist you.

 

The issue is not related to the ink cartridges or the printer. It is either the connectivity or issues with the instant ink account.

 

Kindly perform the steps mentioned in this document to resolve this issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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