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11-02-2020 03:49 AM
I think I have dry ink in my ink tanks. the ink tanks look full, but in all the reports come as empty. black ink does not print at all, whereas colored inks seems to be printing relatively fine. what do I do?
11-02-2020 03:32 PM
I'd like to help!
To better assist you -
1) Does the copy print out the same way?
2) What's the application you are trying to print from? Have you tried printing from a different application or device?
While you respond to that, let's print a Print Quality Diagnostic page
Press and hold the Start Copy Color button on the printer control panel for 3 seconds to print a Print Quality Diagnostic page.
Post the Print Quality Diagnostic page here so we can help you further.
You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer - Print Quality Issues
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community
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