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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
misslee83
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eHP won’t connect to web services server

HP Recommended
HP Envy 5055
iOS

When I put in claim code I get a status 400 error message 

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Kumar0307
HP Support Agent
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Hi @misslee83

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you trying to enroll the printer in Instant Ink?

 

Let us try these steps to resolve this issue:

 

Restart the wireless router and the printer.

Check if the printer is connected to the internet.

 

Press the HP ePrint icon on your control panel display and select Remove Web Services. Follow the on-screen instructions to remove Web Services, press the HP ePrint icon again, and then follow the prompts to re-enable Web Services. A new Printer Info Page prints with a new claim code. Try to claim the printer again using the new claim code. If the page does not print, see the troubleshooting item "The printer info page did not print". If you are unable to find the HP ePrint icon on your control panel display, see "Cannot find HP ePrint icon on printer control panel display".

 

Update the printer firmware

On the printer screen, go to Setup > Tools > Update the printer > Check now

 

Turn on web services

Refer to this document to know how.

 

If the issue persists, follow the steps mentioned in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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