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‎07-09-2022 07:33 PM - last edited on ‎07-10-2022 07:35 AM by Retired

HP Recommended
Product: HP ENVY 6430e All-in-One Printer
Operating System: Microsoft Windows 11

Using smart printing plan but printer keeps dropping out when printing from my Spectre but OK from my phone.  Have tried to 'speak' to someone to get fixed because no pages showing as being printed so paying the plan but having to buy my own cartridges.  Need to send details which show the almost 5K pages and error message I get but can't find email address. prefer Australian email addresses as I live in NSW

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1 REPLY 1

‎07-11-2022 05:51 AM - edited ‎07-11-2022 05:52 AM

HP Recommended

@Midget1949

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

To assist you better, we would need some information related to your printing plan. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

ECHO_LAKE
I am an HP Employee

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