enroll in instant ink after cancellation

[Sarah246]

I unenrolled in instant ink. I've changed my mind and decided to reenroll, however, each time I try to enroll the printer, I do not get enrollment options, the screen goes back to the overview page. I uninstalled and reinstalled the printer with no change.

[Kumar0307]

@Sarah246, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to re-enroll the printer in Instant Ink. 

Make sure you have followed the steps mentioned in this document - Enrolling in HP Instant Ink

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!