enrolling in insta ink

[wyattsmit]

I have a jet pro 8025 that was setup enrolled on insta ink with the old owner of the business. I took over and now i can not connect to enroll in insta ink since it's enroll with the old owner. 

[Sneha_01]

Hi @wyattsmit,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To enroll your HP Jet Pro 8025 printer in the Instant Ink program under your name, especially if it's currently enrolled under the previous owner, you'll need to follow a few steps to reset the connection and start fresh. Here’s how you can proceed:

• please make sure the previous account is canceled. you can check with the previous owner and make sure the previous account is canceled.
• Once done you can enroll the printer with the new instant ink account. Or you can use Genuine HP ink cartridges without any subscription.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support