01-20-2020 06:41 PM
hp envy 5055 printer only prints in blue with new ink
01-23-2020 11:54 AM
@carolmartin Welcome to HP Community!
I understand that the Envy 5055 printer only prints in cyan color.
Do not worry. I will try to fix the issue.
Please let me know are you using HP genuine ink cartridges.
Are you cable to make the copies without any issue?
If you are able to make the copy without any issue, you have to reinstall the printer driver.
If the issue still persists, please refer to the following link to more troubleshoot the issue.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.