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‎08-15-2022 11:50 AM - last edited on ‎08-15-2022 11:57 AM by Moderator

HP Recommended
Operating System: Microsoft Windows 11

I have a HP Office Jet Pro 8610 and received ink from a person who no longer needed it.  My printer gives me error "cartridge cannot be used until printer is enrolled in HP instant ink".  I don't want to pay a subscription for ink.

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1 REPLY 1

‎08-24-2022 11:53 AM

HP Recommended

@Widlaw02

 

Welcomed to the HP support community.

 

I understand that you are getting a cartridge error, I am glad to assist you.

Perform a power reset , reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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