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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jo127
New member
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Message 1 of 2
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error in cartridges

HP Recommended
hp envy 6200
Microsoft Windows 10 (64-bit)

I have received new cartridges , from hp inkt.

the black one is no problem that work perfect

but the colored one (64/303) is after changing alwys empty , and Always problem with

cartridge

I have tried all of the troubleshooting suggestions mentioned in your support centre but nonoe of them have resolved the issue. Please could you send out a replacement yellow cartridge? Many thanks.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @jo127

Welcome to the HP Support Community. I'd be happy to assist you.

 

Was the old color ink cartridge working fine?

 

Make sure you have tried the steps mentioned in this document to resolve this issue. 

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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