error message populates for an HP instant ink subscription

[amiantus]

I'm getting an error message while trying to purchase an HP instant ink subscription (GSS001). May I have a case generated for this issue?

[Nal_NR]

Hi @amiantus,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the error message GSS001.

This message usually indicates a problem with HP Web Services. Follow these steps to fix the problem.

Check to make sure web services are enabled. Follow the steps in Cannot connect to Web Services for help with web services.

• NOTE:If you have an HP+ printer, Web Services are automatically enabled during printer setup. Go to 123.hp.com to download the HP Smart app, and then set up your printer. To remove Web Services, perform a printer reset to restore factory default settings.
• Finish setting up and enrolling the printer:
• If the Instant Ink Submit Order window is still open, click Enroll.
• If the window is not open, use the HP Smart app to set up the printer. See HP printer setup (HP Smart app) for more help.
• If the printer is already set up but not enrolled, go to HP Instant Ink and click Sign Up Now.

If you continue to see the error, Contact HP Instant Ink support:

Home / Home Office: HP Instant Ink support

Business: HP Instant Ink for Business support

You may also refer to this document for more details. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.