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‎04-08-2020 11:28 AM - edited ‎04-08-2020 11:37 AM

HP Recommended
Product: OfficeProJet all in one 6968 Printer
Operating System: Microsoft Windows 10 (64-bit)

New order of cartridges came in and the magenta cart reads error due to damaged cartridge. i've done everything suggested by HP. 

 

HP, CAN SOMEONE PLEASE REACH OUT TO ME?!? I'M PAYING FOR THIS INSTAINK SUBSCRIPTION AND I CAN'T PRINT ANY OF MY BUSINESS' DOCUMENTS B/C I CAN'T GET THROUGH TO ANY HUMAN AND THIS VIRTUAL AGENT IS VERY FRUSTRATING! I'VE BEEN DEALING WITH THIS GOING ON 3WKS! THE NEW CARTRIDGES CAME IN, PRINTED MAYBE 10 PAGES, NOW THE MAGENTA CARTRIDGE GIVES AN ERROR. PLEASE HELP ASAP!

1 REPLY 1

‎04-10-2020 12:24 PM

HP Recommended

Hi @BRALEY

 

Welcome to the HP Support Community. I'd be happy to help you with the ink cartridge error. 

 

Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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