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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎03-16-2024 05:39 PM

HP Recommended
Product: HP OfficeJet 8022e All-in-One Printer

I have cancelled by Instant ink subscription but when I try to print I get this error message "a problem occurred with you HP account so you will be unable to print until it is resolved"  What do I do??

 

1 REPLY 1

‎03-18-2024 04:42 PM

HP Recommended

Have you replaced any Instant Ink cartridges with retail cartridges?

 

With the Instant Ink program you are NOT purchasing ink, you are purchasing a subscription to a set number of pages per month.  The ink is supplied, but remains the property of HP and must be returned if you cancel the program in accordance with the terms of service.  See sections 5.d and 9.c of the terms of service here.

 

The printer will not print with any Instant Ink cartridges installed unless there is an active Instant Ink account.

 


Bob Headrick,  HP Expert

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