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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ducalien
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Solved!

error when trying to install a new instant ink colour cartridge

HP Recommended
ENVY Photo 7100

I tried to replace the colour cartridge with a new one from HP (instant ink). I get the message 'cartridge error - remove and re-install the cartridge'. I have done this several times, and I also cleaned the contacts as described in the help files. The old cartridge does not have any problems when I put that one back in. How can I get my colour cartridge to work?

 

thanks!

 

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Kumar0307
HP Support Agent
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@ducalien, Welcome to the HP Support Community!

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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ducalien
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Kumar managed to have a new cartridge shipped to me, which works as expected.

 

This was very helpful, and I am all set now. Great support!

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