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‎11-20-2019 06:33 AM

HP Recommended
Product: HP photosmart 7520
Operating System: Mac OS X 10.11 El Capitan

Hi,

I recently took my mom's printer from home to my dorm. And now everytime I try to strart the printer is give's an error. It says that there is a printing fault (either the printer itself or the ink, wich is impossible because my mom has recently changed it). It also says that if the problem keeps appearing after a restart I should contact you guys. So I don't really know what the problem is then.

 

 

 

 

1 REPLY 1

‎11-22-2019 08:41 PM

HP Recommended

@elineverc, Welcome to HP Support Community!

 

I would recommend you to follow the steps from the document Resolving Printhead Errors to resolve the issue.

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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