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Joegkr
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Message 1 of 2
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exchanged printers and the new one will not accept the printer cartridges

office jet pro 6975
Microsoft Windows 7 (64-bit)

replacement printer will not accept the instant ink cartridges that were installed in the old computer

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

exchanged printers and the new one will not accept the printer cartridges

Hi @Joegkr

 

Welcome to the HP Support Community. 

 

A new Welcome Kit consisting of a color and black ink will be shipped to you once the printer is enrolled in the Instant Ink plan. The cartridges of a different printer will not work on the new ones. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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