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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎07-02-2024 12:33 PM

HP Recommended
Product: HP ENVY 6055e All-in-One Printer
Operating System: Microsoft Windows 11

Does an expired HP ink cartridge prevent my HP 6055e all in one printer from printing?  I just cancelled my HP instant ink subscription and today is one day after I am supposed to remove the instant ink cartridge.  The expired one is still in the printer,  While it does scan as it should, I get a flashing information "i", a flashing "E" and a flashing yellow light near the printer lid (top right corner).  My printer icon won't show up on my task manager nor will it print anything.  Any ideas?

1 REPLY 1

‎07-03-2024 03:43 PM

HP Recommended

You will need to replace any HP Instant Ink cartridges with retail cartridges. 

 

When you sign up for the Instant Ink program you are NOT purchasing ink, you are purchasing a subscription to a set number of pages per month.  The ink is supplied, but remains the property of HP and must be returned if you cancel the program in accordance with the terms of service.  See sections 5.d and 9.c of the terms of service here.


Bob Headrick,  HP Expert

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