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false warning to replace ink cartridge

HP Office Jet 6970
Microsoft Windows 10 (64-bit)

My printer gave a warning to replace the blue ink cartridge (the other cartridges needed to be replaced soon, but were still full enough). So I did. Then the message window didn't show a message that everything was okay...no, it said I to replace the blue ink cartridge agáin ánd the yellow ink cartridge!?? Resetting the printer by unplugging the power cord and plugging it in again after 60 seconds didn't help, checked if cartridges were properly installed: they were. And I have no intention to clean the cartridges or something as instructed in case of trouble, because they, especially the new cartridge, are clean.
What to do?

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HP Support Agent
HP Support Agent
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Message 2 of 3
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false warning to replace ink cartridge

@Hannah36, Welcome to HP Support Community!

 

Is the printer enrolled in the HP Instant Ink program?

 

If yes, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

If no, follow the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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HP Support Agent
HP Support Agent
7,563 7,550 558 597
Message 3 of 3
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HP Recommended

false warning to replace ink cartridge

@Hannah36

 

What is your Instant Ink account number or the email address that you use to log in to your account?

 

Also, verify your shipping address, printer serial number and contact phone number for further assistance.

 

As our conversation is private, and I will be viewing your account details, I'd like you to be aware of HP’s Privacy Policy: http://www8.hp.com/us/en/privacy/ww-privacy.html

 

Keep me posted.

TEJ1602
I am an HP Employee

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