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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
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- HP Instant Ink
- faulty ink sent

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05-18-2025 06:58 AM
just been sent a new ink cartridge but its not working so i need a replacement. im on the hp instant ink plan but dont know how to get a replacement!!! can anyone help
05-20-2025 06:41 AM
@suzy114, Welcome to the HP Support Community!
We're here to help you tackle that faulty ink issue! Don't worry, we've got your back!
To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.
To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.
We're looking forward to helping you resolve this issue!
Stay tuned, and thanks for your patience!
Regards,
ZOEY7886
I am an HP Employee