free ink if I just enroll new printer.

[Basil37]

Hi , Have had printer problems so just  bought a new one, do I cancel my ink subscription plan I am already on or just swap it to the new printer as they use the same ink. If I do that though will I lose the six month  free subscription that came with my printer.  Any help appreciated. 

[Dragon-Fur · Accepted solution]

@Basil37 

Welcome to the HP User Community.

Answer here:

Start here:  Get HP Instant Ink Support

Center tab "Your Instant Ink Account"

Open and read:   Keep your account when you replace your printer

If this is not the full answer,

If the solution does not work as described,

Please contact Instant Ink Support > Contact information included later in this message.

You can choose to wait in the Community for an agent to find and respond to your question.

Waiting here is not faster - we are not Instant Ink Support - Waiting generally works.

===============================================================

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

 and

Examples of the Terms of Service Contract for various regions

NOTE:  Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

HP Instant Ink - Manage your account

Manage your Account

Including:

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

===============================================================

How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Basil37]

Thank you very much Dragon - fur , followed it through on the Smart app  as new printer and it all connected with my account updated changed the plan  and got the six months free ink added on. All worked out perfect .  Thank you 👍