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[WARBOYS1]

i have just brought a new printer the Deskjet 4122 and trying to print off the page with my free 3 months code on. but after following the instructions the page that prints off does not contain the code only the printer info page.

i also have a instant ink account which i have with a previous printer, but want to cancel the old printer and add my new printer.

please help!

[TEJ1602]

@WARBOYS1, Welcome to HP Support Community!

If the printer information page has the claim code, use the same to complete the Instant Ink enrollment. Find the claim code on the bottom half of the sheet. Enter only the first part of the HP ePrint address preceding "@hpeprint.com" as the claim code. For example, if your HP ePrint email is "abc@hpeprint.com", then "abc" is your claim code. Do not enter "@hpeprint.com" into the claim code field.

If there is no claim code, follow the steps from the document HP Printers - Having Trouble Claiming Your Printer?

Claim code is required for Instant Ink enrollment only, not to claim the free months. The free months will be added automatically upon enrollment.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[WARBOYS1]

Hi 

I can’t set up my printer as the hp server can’t be connected too.

I have my printer connected to my wifi but I assume as the printer can’t connect to the server it will not print the page with the code on only a page saying couldn’t connect to the hp server.

hope this makes sense

thanks

[TEJ1602]

@WARBOYS1

This requires remote assistance.

Please reach out to the HP Support in your region for further course of action.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!