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‎09-24-2023 12:50 PM - last edited on ‎09-24-2023 03:48 PM by Retired

HP Recommended
Product: HP ENVY 5642 e-All-in-One Printer

Got Insta Ink program and installed their cartridges and their system is now saying my printer is not online web server connected. the printer says it IS connected, my computer says the printer IS connected, my network shows it IS connected. HP has locked my printer out, and I can't get a phone call to them to work out the issue, stuck with the Virtual no help & support.

tried all resets, re-installs, pass by firewalls. still not being allowed to connect or print. Hoping someone has a solid remedy? 

1 REPLY 1

‎09-26-2023 12:06 PM

HP Recommended

Hi @Jeff5642,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your instant ink cartridges.

 

Kindly refer to the steps from this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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