have reset printer, removed from PC still cant get instant ink to show my printer in the ink account

[deno63]

have had issues wit hp print.  could not get the printer to show connected, showed offline, so I uninstalled printer, and reset to factory.  finally got the printer to connect, and print is good.  but in HP Smart my printer is enrolled in the instant ink program, but does not show my printer in the account. when I try to add it, says still enrolled in another account.

[Irfan_06 · Accepted solution]

Hi @deno63,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support