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‎09-30-2019 05:44 PM - last edited on ‎09-30-2019 05:54 PM by Retired

HP Recommended

I'm getting error messages "Cartridge error. Remove and reinstall cartridges then press OK" I have done this several times but it does not help. I removed the color cartridge and it works fine with only the black cartridge installed. do I have a defective color cartridge? If so, How do I obtain a new cartridge? I ha instant ink

1 REPLY 1

‎10-01-2019 08:44 PM

HP Recommended

Hi Custoemr, 

 

I recommend to call hp instant ink to resolve the issue. 1‑855‑785‑2777

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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