hi i need help removing my printer from the last person that owned it so i can add the cartridges i

[Jgarc1982]

i need help removing my printer from the last persons hp account so i can add ink

[Alden4]

Hi @Jgarc1982,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

To remove an HP printer from the previous owner's HP account, you'll typically need to perform a factory reset on the printer. Keep in mind that the exact steps may vary depending on the model of your HP printer. Here are general instructions that should work for many HP printers.

• Turn on the Printer: Ensure that the printer is turned on.
• Locate the Reset Button: Look for a reset button on your printer. This may be a physical button or a combination of buttons.
• Press and Hold the Reset Button: Press and hold the reset button for about 5-10 seconds. This duration can vary, so consult your printer's manual for the specific time.
• Release the Button: Once you've held the reset button for the required time, release it.
• Wait for the Printer to Reset: The printer will go through the reset process, and you might see lights flashing or other indicators that it's resetting.
• Reconfigure the Printer: After the reset is complete, you'll need to set up the printer again. This includes connecting it to your Wi-Fi network, installing drivers, and adding it to your HP account.

If you encounter any difficulties during this process, it's recommended to refer to your printer's manual or visit the official 

HP support website for specific instructions related to your printer model. You can usually find manuals and support resources by searching for your printer's model number on the HP website.

Remember that performing a factory reset will erase any custom settings on the printer, and you'll need to set it up again from scratch.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support