how do I stop the subscription

[chris_home1]

I have not received ink cartridges for over 12 months but HP INK are still taking a fee from my debit card I have tried signing into my account in an attempt to cancel the subscription but the option to look at my plan is not available.

I do not wish to continue with HP ink, how can I stop them taking the payment.

[Dragon-Fur]

@chris_home1 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

I am sorry you are stuck.

• Instant Ink is a Print-by-Page subscription.
• Ink is sent when the printer reports to the service that new ink is needed.
• Read more about how the service works in the Website, in your Terms of Service contract, and in the article mentioned below.

• The Cancellation process is explained in your Terms of Service Contract.
  • If you cannot for any reason complete the steps, contact Instant Ink Support in your region.

Support Contact information is posted at the Instant Ink website AND in your Terms of Service Contract.

Things that are Instant Ink 

TKB article contributed by HP JessikaV

HP+ Plans: Ink and Toner

Article includes an explanation of the service.

Need more ink?  Section: Timelines for cartridges delivery

and

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just beneath the introduction section / image.

Of Interest… Be Informed!  Understand your Options and Responsibilities!

• Section Check to see if your HP printer works with Instant Ink
• FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
• The all-important Contract > Link is located below the FAQ section > READ Terms of Service Contract

NOTES: 

• It is NOT necessary that you be enrolled to read the contract
• Contract:  Open the main website > Change region / flag > scroll down just past the FAQ
• Cancellation  >> READ the Terms of Service Contract.

• The Terms of Service contract also provides contact information, usually in the very first section.

Examples

 Instant Ink - Terms of Service - USA

Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .