how do i lodge a complaint about HP insta ink

[dbee-1]

I wish this to be a formal complaint of HP insta ink and support:
-The website, not informing me I was making a change from 1 plan to another. (I thought i was looking at more information)
-Not being able to immediately cancel the change due to the error.
-The misrepresentation of flexibility advertised on the website.
- The fact when it did change the one I was on disappeared, there was no warning I could not change back.
-The fact I have been on the phone and website chat for over an hour and a half
-The fact no one can help me

- the fact when i asked to make a formal complaint the person on the phone went to get help but the line went dead and the on line chat wont give me a formal complaint process details.
I dont believe the people i spoke to are empowered to help or have the ability to help cancel the change, although they were very appologetic

[Anand_Andy]

Hi @dbee-1,

Welcome to the HP Support Community

I understand you are facing an issue with Instant Ink issue Account. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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