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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
mnauman
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Message 1 of 2
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Solved!

how to get back free months

HP Recommended
Microsoft Windows 10 (64-bit)

HI, 

I purchased a new printer "HP DeskJet 3762" and signed up to HP Instant Ink and got 4 months free, but my printer broke before the first cartridge is delivered, so I cancelled the service. then next day, I got a second hand printer "HP Deskjet 4120e" which also supports instant ink, I would like to re-enroll with the 4 months free but cannot see the free months under "Special offers" when I am on "Confirm your details" page. Can HP Support help me with this matter?

 

Thanks, 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @mnauman,

 

Welcome to the HP Support Community

I'd like to help!

 

The refurbished printer does not go with free months and you cannot use the offer of the previous printer on the replacement one.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

View solution in original post

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1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
20,478 20,397 1,602 1,908
Message 2 of 2
Flag Post
HP Recommended

Hi @mnauman,

 

Welcome to the HP Support Community

I'd like to help!

 

The refurbished printer does not go with free months and you cannot use the offer of the previous printer on the replacement one.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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