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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
SchochohLady
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how to get extra copies put back onto my account

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HP ENVY 5530
Microsoft Windows 10 (32-bit)

I was printing a project and the ink went light and changed the color without letting me know that the cartiridge needed to be replaced.  I wasted 34 copies.  I would like them put back to my account, how did i go about that.

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TEJ1602
HP Support Agent
HP Support Agent
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@SchochohLady, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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