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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
paulallyedwards
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how to put old cartridge into new printer

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HP instant ink
Microsoft Windows 10 (64-bit)

My HP printer stopped working and I have a new one (without ink) my new HP printer is saying that because the ink was in my old printer it will not accept it....is there a way to fix this please?

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Riddle_Decipher
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@paulallyedwards Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

 

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

Could you share an image of the error code?

 

Please reply with the details for further assistance.

Eager to help!

 

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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