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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MbAguero
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hp deskjet 3752 update payment options not available

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deskjet 3752
Microsoft Windows 10 (32-bit)

I have an HP Deskjet 3752. I have a blinking amber light AND a flashing envelope sign with a droplet. I have tried to update my payment information but there is no where in my account to update. I have tried resetting printer, attempted to print info page with the code instantink is asking for, and tried to update payment information. I am at my wits end! Please help as this is very frustrating.

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asmita6658
HP Support Agent
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 Hi @MbAguero

 

Welcome to the HP Support Community. 

 

Try these steps - 

 

1) Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

2) Click one of the links at the bottom of the My Account section:

  • To update a credit or debit card, click Change Billing Information, then Edit Payment Information. Make sure postal codes are in the correct format.
  • To add the code from a prepaid card, click Add to Prepaid Balance.

 

 Clicking Change Billing Information or Add to Prepaid Balance

 

Note - When you update your payment method, even just the expiration date, make sure you re-enter all information, including card number, CVV, and expiration date.
 

If you have trouble loading or submitting your billing info on the Instant Ink website, make sure you are using either Google Chrome, Safari, Internet Explorer, or Microsoft Edge.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!  

Asmita
I am an HP Employee

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drgill2
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I have the same problem and the recommended solution does not work.  When I log-in and there is no link to "Account," so you can't make any changes because you are not allowed access to your account.

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drgill2
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I cannot get in to my Instant Ink Account.  When I log-in,  there is no link to "Account," so I can't make any changes to my payments, credit card, etc.  Very frustrating.

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asmita6658
HP Support Agent
HP Support Agent
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Hi @drgill2

 

Appreciate you trying the steps. I'd suggest you  Contact HP in your region regarding this issue.

 

Have a great day! 

Asmita
I am an HP Employee

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