09-11-2019 04:26 AM
I have an HP Deskjet 3752. I have a blinking amber light AND a flashing envelope sign with a droplet. I have tried to update my payment information but there is no where in my account to update. I have tried resetting printer, attempted to print info page with the code instantink is asking for, and tried to update payment information. I am at my wits end! Please help as this is very frustrating.
09-13-2019 12:22 PM - edited 09-13-2019 12:23 PM
Welcome to the HP Support Community.
Try these steps -
1) Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
2) Click one of the links at the bottom of the My Account section:
- To update a credit or debit card, click Change Billing Information, then Edit Payment Information. Make sure postal codes are in the correct format.
- To add the code from a prepaid card, click Add to Prepaid Balance.
Note - When you update your payment method, even just the expiration date, make sure you re-enter all information, including card number, CVV, and expiration date.
If you have trouble loading or submitting your billing info on the Instant Ink website, make sure you are using either Google Chrome, Safari, Internet Explorer, or Microsoft Edge.
Hope this helps! Keep me posted.
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