-
×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
-
-
×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
-
- HP Community
- >
- Apps & Services
- >
- HP Instant Ink
- >
- hp deskjet 3752 update payment options not available
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page

Create an account on the HP Community to personalize your profile and ask a question

hp deskjet 3752 update payment options not available
09-11-2019 04:26 AM

I have an HP Deskjet 3752. I have a blinking amber light AND a flashing envelope sign with a droplet. I have tried to update my payment information but there is no where in my account to update. I have tried resetting printer, attempted to print info page with the code instantink is asking for, and tried to update payment information. I am at my wits end! Please help as this is very frustrating.
09-13-2019 12:22 PM - edited 09-13-2019 12:23 PM

Hi @MbAguero
Welcome to the HP Support Community.
Try these steps -
1) Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
2) Click one of the links at the bottom of the My Account section:
- To update a credit or debit card, click Change Billing Information, then Edit Payment Information. Make sure postal codes are in the correct format.
- To add the code from a prepaid card, click Add to Prepaid Balance.
Note - When you update your payment method, even just the expiration date, make sure you re-enter all information, including card number, CVV, and expiration date.
If you have trouble loading or submitting your billing info on the Instant Ink website, make sure you are using either Google Chrome, Safari, Internet Explorer, or Microsoft Edge.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
09-13-2019 06:32 PM

I have the same problem and the recommended solution does not work. When I log-in and there is no link to "Account," so you can't make any changes because you are not allowed access to your account.
09-13-2019 11:20 PM

Hi @drgill2
Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this issue.
Have a great day!
Asmita
I am an HP Employee

Didn't find what you were looking for?
Ask the community
or
Ask the Virtual Agent