cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
judyb1944
New member
2 0 0 0
Message 1 of 2
134
Flag Post

Solved!

hp envy 5660 will not duplex. It jams

HP Recommended
HP Envy 5660 e-All-in-One seriesExample: Pavilion 65XX
macOS 10.15 Catalina

The printer jams when trying to copy other side. Works ok for single sided printing

1 ACCEPTED SOLUTION

Accepted Solutions
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,737
Message 2 of 2
Flag Post
HP Recommended

@judyb1944, Welcome to the HP Support Community!

 

This could be an issue with the duplexer in the printer. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Go to Setup > Tools > Update the printer

 

Also, perform steps 1 and 4 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

0 Kudos
1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,737
Message 2 of 2
Flag Post
HP Recommended

@judyb1944, Welcome to the HP Support Community!

 

This could be an issue with the duplexer in the printer. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Go to Setup > Tools > Update the printer

 

Also, perform steps 1 and 4 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation