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hp envy 5660 will not duplex. It jams

HP Recommended
HP Envy 5660 e-All-in-One seriesExample: Pavilion 65XX
macOS 10.15 Catalina

The printer jams when trying to copy other side. Works ok for single sided printing

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HP Recommended

@judyb1944, Welcome to the HP Support Community!

 

This could be an issue with the duplexer in the printer. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Go to Setup > Tools > Update the printer

 

Also, perform steps 1 and 4 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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