Resolve Windows 10 or update issues on HP computer or printer– Click Here
The printer jams when trying to copy other side. Works ok for single sided printing
@judyb1944, Welcome to the HP Support Community!
This could be an issue with the duplexer in the printer. Let us try these steps to resolve this issue:
Reset the printer
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware
Go to Setup > Tools > Update the printer
Also, perform steps 1 and 4 from this document.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307 I am an HP Employee
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