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06-29-2022 12:29 PM - last edited on 06-29-2022 12:35 PM by MayS
I cannot figure out how to install the larger cartridges that HP Instant Ink sent. I would like to get the smaller cartridges that worked just fine. Is there a support phone number anywhere?
07-04-2022 09:09 AM
Welcome to the HP Support Community
I'd like to help!
I understand you received larger cartridge and are unable to install the cartridge.
The instant ink cartridges are 2XL cartridges, you would have install the cartridges just the way you isntall regular ink.
Could you share an image of the new and old cartridge?
You may refeer to the document to know how to install the ink cartridge-https://support.hp.com/in-en/document/c04708949
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
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