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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Laurynwatts
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hp instant ink

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hp envy 4520

My printer says it is connected to the wireless wifi, but when I try to connect it to instant ink it says "it is not connected to the server". How do I fix this?

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Dragon-Fur
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@Laurynwatts 

 

It sounds like Web Services is not running.

 

Places to check / try / start-stop Web Services...

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Web Services > Web Services Settings > Summary

 

Website Support Troubleshooting, How-to, Video Tutorials

 

Open website:  HP Smart / HP Connected 

>>>> Open category How to > Turning On Web Services  (Includes “Turn off Web Services” help)

 

Pretty much the same thing...

HP Connected - Website Support Troubleshooting, How-to, Video Tutorials

HP Connected

Examples

Troubleshooting > Cannot Connect to Web Services

 

What Else?

Web Services might be down in your region.  It does this sometimes.  The only solution:  Wait it out

OR

Contact the Instant Ink Support staff in your region (see the Instant Ink Web Site for help)

OR

Wait for one of our Instant Ink agents to respond here and try to help.

 

References / Resources

 

Instant Ink Website 

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

 

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just under the introduction section / image.

 

Of Interest…

  • Section Check to see if your HP printer works with Instant Ink
  • FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
  • The all-important Contract > Link is located below the FAQ section > Terms of Service Contract

 

NOTES: 

  • It is NOT necessary that you be enrolled to read the contract
  • Contract:  Open the main website > Change region / flag > scroll down just past the FAQ
  • The contract also provides contact information, usually in the very first section.

 

Examples

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 4520 All-in-One Printer series 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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