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hp istant print doesn't send new cartridge

Microsoft Windows 8.1 (64-bit)

Hi! I have a HP Office Jet 3831 all in and I subscribed the hp instant ink but, even if I  have finisched my ink 15 days ago, I didn't receive new cartriges. How can I do? 


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hp istant print doesn't send new cartridge

@sarato91, Welcome to the HP Support Community!


Apologies for the inconvenience caused. Make sure the printer is connected to the Internet for the Instant ink servers to monitor the ink levels and automatically send the ink cartridges when required.


For more info, you may refer to this document.


As the issue is related to Instant ink cartridges, I need more information to help you out.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.

Let me know how this goes.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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