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hp istant print doesn't send new cartridge

Hi, I have a HP ENVY Photo 7130, and I subscribed the HP Instant ink, and I have no more black ink.

In your subscribtions it says that I will never ran out of ink. and that is exactly what happen. So now I expect you will send me ink as soon as possible.


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hp istant print doesn't send new cartridge

@Birgit1, Welcome to the HP Support Community!


Apologies for the inconvenience. Make sure the printer is connected to the Internet for the Instant Ink servers to monitor the ink levels in the printer and send the ink cartridges automatically.


As the issue is related to Instant ink cartridges, I need more information to help you out.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.

Let me know how this goes.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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