• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎03-10-2020 02:02 PM

HP Recommended
Product: HP Office Jet 5255

HP Office Jet 5255 will not print or copy after installation of new ink cartridges

5 people had the same question
5 REPLIES 5

‎03-12-2020 06:38 PM

HP Recommended

@Bummie1
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you getting any error message or code? eg: paper jam 
  • What is the operating system?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎03-13-2020 05:36 PM

HP Recommended

No error message, no jams.  Only no printing.

Was this reply helpful? Yes No

‎03-13-2020 05:39 PM

HP Recommended

My operating system is a Mac  desktop.  Are you with me?

Was this reply helpful? Yes No

‎03-13-2020 05:42 PM

HP Recommended

What's happening?  Are you a virtual agent which cannot respond to my problem?

Was this reply helpful? Yes No

‎03-15-2020 09:01 AM

HP Recommended

@Macweb1414,

 

Thanks for replying!

 

When you say it does not print or copy, does it give out blank pages or the paper does not get picked up from the tray?

 

If the paper gets picked up, remove the tricolor ink cartridge and try printing in single-cartridge mode. Viceversa try printing with just black ink cartridge. This will help us isolate the issue.

 

Keep me posted for further assistance.

 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.