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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Bummie1
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hp office jet 5255 will not print or copy after new cartridges installed

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HP Office Jet 5255

HP Office Jet 5255 will not print or copy after installation of new ink cartridges

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Echo_Lake
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@Bummie1
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you getting any error message or code? eg: paper jam 
  • What is the operating system?

Keep me posted for further assistance.

ECHO_LAKE
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Macweb1414
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No error message, no jams.  Only no printing.

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Macweb1414
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My operating system is a Mac  desktop.  Are you with me?

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Macweb1414
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What's happening?  Are you a virtual agent which cannot respond to my problem?

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TEJ1602
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@Macweb1414,

 

Thanks for replying!

 

When you say it does not print or copy, does it give out blank pages or the paper does not get picked up from the tray?

 

If the paper gets picked up, remove the tricolor ink cartridge and try printing in single-cartridge mode. Viceversa try printing with just black ink cartridge. This will help us isolate the issue.

 

Keep me posted for further assistance.

 

TEJ1602
I am an HP Employee

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