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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
PATGEN
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hp printer internet connectivity

HP Recommended
HP Officejet Pro 8615
Mac OS X 10.9 Mavericks

Connectivity of printer does not appear on my HP account - What happens?

Nevertheless printer is wifi connected

Rgds

 

 

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Mark036
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I have the same problem with my HP ENVY 6234 All-in-one fotoprinter.

I keep getting HP Instant Ink mails that my printer is not connected, which is ridicoulous.

 

My printer is connected to the internet, I can even print pages with only using internet on my phone.

The problem is not on my side (nothing has changed), its on the HP side. Each time i click on connect to HP Ink on my printer it says the HP servers are not working.

 

MY printer has worked fine for more than a year all of a sudden it stopped connecting to the HP server, everything else works fine.... Great service though where I now have to go to a forum to solve a problem I have not created. Why are there no options to mail or chat with a HP employee?

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banhien
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@PATGEN 

 

Are you talking about HP Connected (Smart) account ? You have to add printer to Devices manually first

 

Regards.

BH
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Mark036
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Message 3 of 3
Flag Post
HP Recommended

I have the same problem with my HP ENVY 6234 All-in-one fotoprinter.

I keep getting HP Instant Ink mails that my printer is not connected, which is ridicoulous.

 

My printer is connected to the internet, I can even print pages with only using internet on my phone.

The problem is not on my side (nothing has changed), its on the HP side. Each time i click on connect to HP Ink on my printer it says the HP servers are not working.

 

MY printer has worked fine for more than a year all of a sudden it stopped connecting to the HP server, everything else works fine.... Great service though where I now have to go to a forum to solve a problem I have not created. Why are there no options to mail or chat with a HP employee?

View solution in original post

0 Kudos
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