hp won't recognize printer

[barbl53]

I have a HP Envy 6455 that apparently needs 2.4 wifi to be able to connect to my computer, but my home wifi service is 5.0 

So my hp account does not recognize the printer

Ink from Amazon does not work 

I cannot connect to get hp ink because its all instant ink 

are there any other options to use this printer that was given to me? 

or do I have to buy a new one in order for hp to recognize it? 

Feels like HP is a monopoly on demanding use of their own ink.....

[Dragon-Fur]

@barbl53 

Welcome to the HP Community --

Whether the printer connects to 2.4GHz or 5GHz has nothing to do with an Instant Ink subscription.

The printer will / can use either 2.4GHz or 5GHz, just not at the same time.

Connect your printer to the SSID named network you created on the router for the 5GHz frequency.

This might be the same wireless network you use to connect your phone, for example.

SSID named network is created and named in the router.

Some references

Printer setup guide for: HP ENVY Pro 6455 All-in-One Printer

 HP Envy 6055 | Envy Pro 6455: Connect printer to 5 GHz network using HP Smart on Windows 10 computer

 HP Envy Pro 6452| 6455 AiO Printer: Unbox, Setup, Connect to 5Ghz, Load paper, Scan alignment page

and

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

======================================

Other subjects...

Ink from Amazon, if it is not HP ink, would not likely work in the printer.

HP and other merchants sell HP genuine ink.

Printer wants to use HP chipped cartridges.

Instant Ink service is always optional.

What about Instant Ink?

Why the confusion??

An idea why the printer seems to be having in an odd fashion...

If someone gave you a printer that was subscribed to Instant Ink (when that person had the printer)

and

If that someone did not cancel the subscription before giving you the printer,

then

Your printer is perhaps stuck in limbo -- the previous subscription might be still active

and

Regardless, Instant Ink cartridges only work with an Instant Ink subscription.

What?

All Instant Ink cartridges must be removed from the printer (and preferably returned to HP)

and

You must purchase a fresh set of HP ink cartridges to install and use in the printer

and

Any Instant Ink subscription from the previous owner must be removed from the printer.

What to do?

You'll need an HP agent to untangle a locked up / subscribed printer.

OR

If the printer is not subscribed / locked in an Instant Ink tangle,

then

You need only remove all the Instant Ink cartridges

Purchase and install an HP ink cartridge set.

Locked, messed up...

You can try calling Instant Ink Support to untangle a locked / subscribed printer.

Yes, Instant Ink support lives to sell you an instant ink subscription --

That said, they ought still help you untangle a previous subscription mess.

Ask for help to unlock printer and just say, "No, thank you" for a new subscription for yourself.

Remember:  The subscription is optional.

OR

Wait here for an agent to find and respond to your need for help.

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

Comments, questions, objections, or need information not found online at the  Get HP Instant Ink Support Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

++++++++++++++++++++++++++

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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